Privacy Policy

Travel-Secretinsider ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website forms or email
• Subscribe to our newsletter
• Request consultation services
• Participate in surveys or feedback forms
• Apply for employment with us

This personal information may include:

• Name and contact information (email address, phone number, mailing address)
• Company name and job title
• Information about your workplace organization needs
• Communication preferences
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website and search terms used
• Cookie and similar technology data

How We Use Your Information

We use the information we collect for the following purposes:

Service Provision

• Responding to your inquiries and providing customer support
• Delivering workplace organization services and consultations
• Processing service requests and managing client relationships
• Customizing our services to meet your specific needs

Communication

• Sending you newsletters and marketing communications (with your consent)
• Providing updates about our services and industry insights
• Responding to your questions and feedback
• Sending administrative and service-related communications

Website Improvement

• Analyzing website usage to improve user experience
• Monitoring and preventing fraud and security breaches
• Optimizing website performance and functionality
• Developing new features and services

Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal information based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities (e.g., newsletter subscriptions)
• Contract Performance: When processing is necessary to fulfill our service obligations to you
• Legitimate Interests: When we have legitimate business interests that do not override your privacy rights
• Legal Compliance: When processing is required to comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who help us operate our business, including:

• Website hosting and maintenance providers
• Email marketing and communication platforms
• Analytics and website optimization services
• Professional advisors (lawyers, accountants, consultants)

Legal Requirements

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our clients or the public
• Investigate potential violations of our terms of service

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owners as part of the transaction, subject to the same privacy protections outlined in this policy.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure data storage and backup procedures
• Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Client Records: Maintained for the duration of our business relationship plus 7 years for legal and tax purposes
• Marketing Communications: Until you unsubscribe or request deletion
• Website Analytics: Aggregated data retained for up to 24 months
• Inquiry Records: Deleted after 2 years if no business relationship is established

Your Privacy Rights

Under applicable privacy laws, including GDPR, you have the following rights regarding your personal information:

Access and Portability

• Request access to your personal information we hold
• Receive a copy of your data in a structured, machine-readable format
• Transfer your data to another service provider

Correction and Deletion

• Request correction of inaccurate or incomplete information
• Request deletion of your personal information ("right to be forgotten")
• Request restriction of processing in certain circumstances

Consent and Objection

• Withdraw consent for processing activities based on consent
• Object to processing based on legitimate interests
• Opt out of marketing communications at any time

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about website usage. For detailed information about our use of cookies, please refer to our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under the age of 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

International Data Transfers

As a Swedish company, we primarily process data within the European Economic Area (EEA). If we transfer personal information outside the EEA, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard contractual clauses approved by the European Commission
• Binding corporate rules or certification mechanisms
• Your explicit consent for specific transfers

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will:

• Post the updated policy on our website with a new "last updated" date
• Notify you via email if you have subscribed to our communications
• Provide prominent notice on our website for material changes
• Obtain your consent when required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Supervisory Authority

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the Swedish Data Protection Authority (Datainspektionen):

This Privacy Policy is effective as of January 1, 2025, and applies to all information collected by Travel-Secretinsider through our website and services.